Accessibility statement

Introduction

This accessibility statement concerns the service DC-help support portal (dc-help.digicampus.fi). The statement was last updated on 2 July 2026. The service is covered by the Act on the Provision of Digital Services (306/2019), which requires public online services to be accessible. The service is provided by Mediamaisteri.

Compliance status

This website partially complies with the accessibility requirements (WCAG 2.1, level A and AA). The non-compliances are listed below.

Non-accessible content

This website is not yet fully compliant with the requirements. The known shortcomings are listed below.

  • The standard forms of the Freshdesk platform (login, support request form, search, language selector): the accessibility of the forms cannot be fully ensured. WCAG criteria 3.3.1, 3.3.2 and 4.1.2. Justification: the forms are part of a third-party platform (Freshworks) and we cannot mo dify them directly. Accessibility requirements also apply to platform components, so we aim to fix the shortcomings in cooperation with the servic e provider and, where necessary, evaluate alternative solutions that better meet the accessibility requirements.
  • The FreshChat chat window is a third-party service from Freshworks embedded on the page in a separate iframe (a different domain). Full compliance of its internal interface with all accessibility criteria cannot be verified from our side and the content cannot be modified — responsibility lies with the service provider. Justification: the chat is part of a third-party service (Freshworks) and we cannot modify its content directly. Accessibility requirements also apply to this part of our service, so we aim to fix the shortcomings in cooperation with the service provider and, where necessary, evaluate alternative solutions.
  • Knowledge base articles and attachments (including PDF files) may contain shortcomings, such as missing alt texts, headings or text alternatives. WCAG criteria 1.1.1, 1.3.1 and 1.4.5. Justification: this is content published by the administration, to which the accessibility requirements apply. We fix identified shortcomings and take accessibility into account when publishing new content. Individual content produced by users that is not under the service provider's control may deviate from the requirements within the limits permitted by law.
  • Comprehensive manual screen reader and keyboard testing has not yet been carried out on all pages. Justification: the content has not yet been tested in all respects, so individual undetected shortcomings may occur.
  • The language selector uses an <h5> heading as a control, which causes inconsistency in the heading hierarchy. WCAG criterion 1.3.1. Justification: the control is managed by Freshdesk.

Improvements made

The accessibility of the service has been improved by, among other things, the following measures:

  • Skip link to content (skip navigation).
  • Landmarks, i.e. landmark roles (main and nav) in the page structure.
  • Corrected heading hierarchy.
  • Visible focus ring (focus-visible).
  • ARIA attribute fixes (menus, accordions, tabs, language selector).
  • Contrast fixes.

Preparation of this statement

This statement was prepared on 30 June 2026. The assessment is based on a self-assessment carried out by the service provider, using the axe-core 4.10 automated tool as well as targeted fixes. The statement was last reviewed on 2 July 2026.

Feedback and contact information

Did you notice an accessibility issue in our digital service? Let us know and we will do our best to fix it.

Supervisory authority

If you notice accessibility issues on the website, please first give feedback to us. We will respond within 14 days. If you are not satisfied with the response you receive, or if you do not receive a response at all within two weeks, you can submit a complaint to the Finnish Transport and Communications Agency Traficom.

Contact information of the supervisory authority:

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